Shipping & Exchanges

We take great pride in our quality and craftsmanship of our handmade jewelry. Due to the personalized nature of our products, all sales are final. However, we understand that some issues may arise. Please review our care instructions for all of our pieces before wear.

Damaged / Defective Items

In the rare event that your item arrives damaged or defective please contact us within 24 hours of receiving your order at gone2venus@gmail.com. Please include your order number and photos of the defect or damage. Additionally, items that have been worn, altered or damaged after delivery are not eligible for exchange.

Custom Orders

For custom items please note that we do not accept returns or exchanges, as these items are made specifically for you.  We take immense care in ensuring our customers receive products that have met our thorough quality standards.

Above all, we want to make sure you are happy with your purchase. We encourage you to read all product descriptions, policies, care instructions, and if necessary, contact us with any further questions before purchase.

 

Shipping Policy

Each of our products is handmade with care and attention to detail. Due to the artisanal nature of our work, please allow 2-4 weeks for your order to be completed before it is shipped. 

Once your order is received you will receive an email with an order number and confirmation, this is not a shipping confirmation. Tracking information will be sent as a separate email once your order is completed and on its way to you! Shipping times may vary depending on your location, but we strive to ensure prompt package arrival.

In the rare event that your package is not delivered, stolen or lost we cannot be held responsible. Please ensure you include an accurate shipping address and arrange delivery reception. If further action is requested to locate a missing package, we suggest contacting the courier company immediately to initiate an investigation as we cannot be held liable for their services.

If you have any questions about your order or need further assistance, please contact us at gone2venus@gmail.com with your order number. We appreciate your patience as we create your unique, handcrafted pieces.